Refund policy
At Super Castle Bay House, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Refund & Return Policy below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
After the 30-day return period has expired, returns will no longer be accepted unless required by applicable law or if the item is faulty, damaged, or incorrect.
Return Eligibility
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original parts, accessories, and documentation.
- Be approved by our customer support team before being returned.
Returns that do not meet these requirements may not qualify for a refund or exchange.
Items That Cannot Be Returned
We cannot accept returns for:
- Items returned without prior authorization.
- Products that have been used, damaged by the customer, or modified after delivery.
- Products returned without their original packaging.
- Returns requested after the 30-day return period.
How to Request a Return
Before sending any item back, please contact our customer support team.
Email: contact@supercastlebayhouse.shop
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Our customer support team will respond within 24 hours, Monday through Friday, with detailed return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we will:
- Provide a prepaid return shipping label.
- Cover all return shipping costs.
- Offer a replacement or a full refund.
Please notify us within 14 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photos of the shipping packaging (if applicable)
Change of Mind or Non-Defective Returns
If you wish to return an item because you changed your mind or ordered the wrong product, you may do so within 30 days of delivery, provided the item meets our return eligibility requirements.
For all approved returns, we provide a downloadable prepaid return shipping label at no cost.
Once your returned item has been received, inspected, and approved, your refund will be issued to your original payment method.
If you prefer, we are also happy to offer an exchange for an eligible item, subject to product availability.
Refunds
Once we receive and inspect your returned item, we'll notify you by email of the outcome.
If your return is approved, your refund will be issued to your original payment method within 7 business days.
Original shipping charges are non-refundable unless the return is the result of:
- A faulty product
- A damaged item
- An incorrect item shipped by us
Late or Missing Refunds
If you have not received your refund within 7 business days after receiving your refund confirmation email:
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Contact your bank or payment provider, as processing times may vary.
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If you still need assistance, please contact us.
Email: contact@supercastlebayhouse.shop
We'll be happy to assist you.
Exchanges
We gladly accept exchanges for eligible products within the 30-day return period, subject to product availability.
If you'd like to exchange an item, please contact our customer support team before returning your product.
Contact Us
If you have any questions regarding returns or refunds, we're always happy to help.
Super Castle Bay House
Website: supercastlebayhouse.shop
Email: contact@supercastlebayhouse.shop
Phone: +1 (843) 480-9159
Address:
1050 KINGSTON DR
LA HABRA, CA 90631
United States
Customer Support Hours: Monday – Friday
Response Time: Within 24 hours