Shipping policy

At Super Castle Bay House, we carefully prepare every order to ensure your products arrive safely and in excellent condition. This Shipping Policy explains where we ship, how long delivery takes, and what you can expect after placing an order.

Shipping Destinations

We currently ship to all 50 U.S. states.

At this time, we do not offer international shipping.

Shipping Costs

We provide free standard shipping on every order.

There are no minimum purchase requirements or hidden shipping fees—the total shown at checkout is the final price you pay.

Order Processing

Orders are typically prepared and dispatched within 1–2 business days after payment has been successfully confirmed.

Orders placed Monday through Friday are generally shipped within 1–2 business days.

Orders placed on weekends or U.S. Federal Holidays will be processed on the next available business day.

Delivery Times

All orders are shipped using USPS Priority Mail.

After your package has been dispatched, estimated delivery is typically 3–5 business days, depending on your location within the United States.

Total Estimated Delivery: 5–7 Business Days

Please note that during peak shopping periods, such as holidays or major sales events, shipping carriers may experience delays that are beyond our control.

Order Tracking

Every shipment includes a USPS tracking number.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information so you can monitor your package throughout its journey.

If you don't receive your confirmation email, please check your spam or junk folder before contacting us.

Shipping Address

Please verify that your shipping address is accurate before completing your purchase.

Once an order has been transferred to USPS, we are unable to modify the delivery address.

Super Castle Bay House is not responsible for delays or lost shipments resulting from incorrect or incomplete shipping information provided during checkout.

We are happy to ship to PO Box addresses through USPS Priority Mail.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible and include your order number.

If your order has not yet been shipped, we will do our best to cancel it.

Once an order has been dispatched, cancellation is no longer possible, but you may request a return in accordance with our Refund Policy.

Missing Orders

If your package has not arrived within 7 business days after receiving your shipping confirmation email, please contact us.

We'll investigate the shipment, review the tracking information, and work directly with the carrier to resolve the issue as quickly as possible.

Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the damage

  • Clear photographs of the product and its packaging

After reviewing the information, we'll arrange an appropriate solution, which may include a replacement or refund where applicable.

Contact Us

If you have any questions regarding shipping or delivery, our customer support team is happy to assist.

Store: Super Castle Bay House

Website: supercastlebayhouse.shop

Email: contact@supercastlebayhouse.shop

Customer Support: Monday–Friday

Response Time: Within 24 hours